We are in the midst of finalizing shelf life testing. Right now we have a 6 month shelf life and it is recommended you consume our crackers within 30 days of opening.

We're committed to making products that use high-quality ingredients. That means our products are more expensive to make than many conventional brands. We also are dedicated to ensuring you get the best products with certifications for gluten free, kosher and Ketogenic Certified.

As a startup and small batch food company, we unfortunately don't have the large volumes needed to get price breaks. While we continue to grow and produce larger quantities, we will get greater savings and are dedicated to passing lower prices on to you.

Among people who follow keto and other low-carb diets, you often hear the terms “total carbs” and “net carbs.” Here’s a quick breakdown of what those two terms mean.

Total carbs is exactly what it sounds like: a calculation of all the carbohydrate in a food, including dietary fiber, sugar, and sugar alcohols.

To arrive at the amount of net carbs in a food, you subtract dietary fiber (and sugar alcohols, if applicable) from the total amount of carbohydrate in that food, as shown in the example below. Dietary fiber and sugar alcohols generally have a minimal impact on blood sugar; therefore, some people choose not to count them as part of their target carbohydrate intake. Instead, they focus on net carbs.

TOTAL CARBOHYDRATES — DIETARY FIBER — SUGAR ALCOHOLS = NET CARBS

Consumer Trusted: Ketogenic Certified helps create transparency in the marketplace by using specific and tested criteria which makes consumers trust their certification process.

Lab Tested: Ketogenic Certified doesn't just look at a label. They test the product on a variety of different individuals to ensure that the product doesn't spike glucose or knock someone out of ketosis.

Regulatory Aide: With the ketogenic certification, governing bodies and regulators are more likely to look favorably upon a product since it has gone through proper testing procedures to make keto claims.

Soluble tapioca fiber is a ketogenic-friendly all-natural plant based soluble fiber that has been broken down through an enzymatic-based process, leaving you with a true keto-friendly fiber.

A true keto-friendly fiber means that the fiber will not have an impact on your blood sugar, ensuring you’ll stay in ketosis. According to the new FDA announcement, “dietary fibers are defined as naturally occurring fibers that are intrinsic and intact in plants, or as isolated or synthetic fibers that have demonstrated a beneficial physiological effect.”

Yes! We are very intentionally working with a company that is certified sustainable with regulations against deforestation, reduction of emissions and generation of renewable energy.

If you backed our Kickstarter campaign, we anticipate getting our early bird orders and stretch packages shipped out in early 2021. Stay tuned for updates on Kickstarter. If you are pre-ordering here, we will be shipping your orders shortly after we ship our Kickstarter orders.

We accept Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, PayPal and Shop Pay. 

Shipping is calculated based on the weight and size of your order and your location. What you pay is less than what we pay to ship it to you. Here is a general guideline of what you can expect for most of the US:*

Economy Shipping for a 3 Pack Order: $6-$7

Ecnomoy Shipping for a 6 Pack Order: $9-$12

Ecnomoy Shipping for a 12 Pack Order: $10-$13

Please note: We offer Free Economy Shipping on orders of $49+ when you sign up for emails! (That means our 6 and 12 packs qualify.)

*Alaska, Hawaii and Outlying Territory shipping costs may vary from the above.

Yes, we offer free Economy Shipping for your first order of $49 or more when you sign up for emails.

We currently are not able to offer international shipping to our customers. We are working hard on the logistics needed to offer this, so be sure to sign up for our emails and follow us on social media for announcements.

We’re sorry to hear you’re having an issue with your order. Please email info@defyfoods.com with your order ID and a description of your issue and we’ll be sure to help! Also, check your email (even the junk folder!) for your tracking information. Many carrier companies include delivery notes with your tracking number. If they are unable to help, however, we are more than happy to look into the location of your order. You can also complete the form on our contact page.

We have all the nutritional information—including allergens and ingredients—on our product pages. Simply search our website for the product you’re interested in and scroll down the page in the description and the images for a closer look at the nutritional panel, ingredients and allergens.
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Yes, our products are Certified Gluten Free through GFCO Gluten-Free Certification Organization.

Yes, our products are Certified Kosher through the Orthodox Union.

Please feel free to email us at info@defyfoods.com.